Q. HOW CAN I BECOME A REGISTERED MEMBER OF YOUR WEBSITE?
A. We must be able to confirm the existence of a clothing business before we will ship any order. To expedite shipping of your order, please be sure to put your store address or website URL on your registration. Otherwise, shipping will be delayed until we are able to confirm the existence of the clothing business.
Q. DOES YOUR COMPANY ALLOW YOUR CLOTHING TO BE SOLD ON MARKETPLACES AND SOCIAL MEDIA SITES SUCH AS AMAZON, EBAY, FACEBOOK, INSTAGRAM, SHOPIFY, ETC? DO YOU PROVIDE A PRODUCT FEED?
A. Amazon - Sorry, no. We are not approving any new sellers. Other selling platforms - Yes, we allow our clothing to be sold. We do monitor web stores selling our clothing and reserve the right to deny access to our website for any reason we see fit.
Q. DOES YOUR COMPANY SUPPLY UPC NUMBERS
A. Existing styles for over 120 PC, we offer UPC numbers and there will be an additional cost for UPC numbers we tag it for you. Please call us (213) 746-0000 to find out updated information regarding UPC numbers tag. All UPC included hangtag can be produced and offered for us, and there will be additional charges. For companies without pre-existing UPC code, we will have to customized the UPC code request from our partner company, and it might occur additional charges along with extended waiting time for verified UPC code generation.
Q. WHAT IS THE FORMAT ADDRESSES ON A WHOLESALE ORDER MUST BE IN?
A.The Billing Information must have your company's contact name, your company name and your company address. The Shipping Information must have the delivery contact person's name, the company or store name if any, and the address. Also, you can provide your shipping method or consolidation option, but it needs to be indicated under note when placing an order, and you will have to confirm the process of consolidation.
Q. DO YOU SHIP ORDERS INTERNATIONALLY?
A.Yes, we ship worldwide. Please note that U.S. Postal Service 1st Class International will be the least expensive shipping option but does not offer tracking. Priority Mail International does offer tracking, as do carriers such as DHL, UPS, FedEx. Please pre-inquire the location of the shipment that needs to be received due to additional forms might need to be filled out prior to the shipment arrangement.
Q.ARE YOU AWARE OF ANY ISSUES WITH INTERNATIONAL SHIPMENTS?
A.Sometimes, packages shipped internationally using the U.S. Postal Service are returned to us. These returned packages have a note saying that our client never responded to messages from that country's customs office requesting information or that the package be picked up. We suggest that our clients who choose international shipping using the U.S. Postal Service make a note of the tracking number we email them and keep in close contact with their customs office to assure delivery without an issue.
Q.WILL THE PRICE I AM CHARGED INCLUDE BROKERAGE & CUSTOMS FEES AND TAXES?
A, No. Knowing about and paying any fees or taxes is your responsibility.
Q.WILL THE CLOTHING HAVE A MONO B LABEL ON THEM?
A. Yes, but you can request private label, cut and design and there will be MOQ for each request. Our dedicated buyer team will assist you with the order processing. Please click HERE to find out more information.
Q.WHAT IS YOUR RETURN POLICY?
A.Orders for sale items are final and cannot be returned or exchanged. A written claim for shortage or damage must be made within one week of receipt of the style. Please inspect all items upon arrival. A written claim for dissatisfaction for any other reason must be made within 30 days of receipt of the style. Return and exchange requests for non-sale merchandise are accepted for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. The request must contain the style number, the reason for the request and whether you want a refund or exchange. Fax: 213-746-008, Email: info@monobclothing.com. You can download our RMA form HERE and images of damaged or return the item and send us the document along with the image to our email address, info@monobclothing.com, and then we will issue you the RMA number. For approved return requests, we will email you a pre-paid return label. Styles returned because of dissatisfaction (not damage) must be completed 6 piece pre-packs(or 5). Goods sold with the understanding that we have the right to furnish new items for any proven manufacturer's defects, but under no circumstances shall we be under any liability of any kind. If we have agreed to a refund, once the return package has been received, your refund will be processed in the original form of payment within 1 week. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sugarlipsusa.com.
Q. WHAT IS YOUR COMPANY POLICY ON LOST SHIPMENTS?
A. If your continental U.S, shipment does not arrive, we will ship a replacement 2 weeks after the original shipment date. We will issue a refund 30 days after the original ship date. For orders shipped outside the continental U.S., we will ship a replacement 30 days after the original ship date and will issue a refund 6 weeks after the original ship date.
Q.WHAT TERMS OF PAYMENT DO YOU ACCEPT?
A.For certain countries, we accept Amex, Discover, MasterCard and Visa credit cards & PayPal. For most countries, we only accept Wire Transfer. Please call us to find out different options for the payment.